How We Rate Roulette Online Casinos & Games

Quality, quantity, and variety of the game library

This is how we rate casinos initially, but it takes a lot more than that to satisfy us. You join an online casino to play games, and you expect those games to be satisfying in terms of quality, quantity and variety. In order to achieve this, a casino must be able to meet certain standards.

Quantity and variety

The number of games is, of course, important: we expect there to be at least 500 games to play at any time, and it shouldn't just be roulette. You will also want to play slots, card games, live dealer games and instant games, so the collection should also be satisfying in terms of variety.

Main and exotic variants

There are three basic variants of roulette - European, American and French - and you should be able to find them all in a casino. But you shouldn't stop there: exotic options such as double ball, multi-wheel and mini roulette should also be available. What's more, you should be able to play against real croupiers and get an authentic & social experience. We make sure you have access to all of this.

Game studios

The quality of the games you can play (and the associated experience) depends on the studios that develop them. Every studio in the iGaming industry develops roulette games, but not all of them are of the same quality. We only favour casinos that work with top-tier studios (e.g. Ezugi, Pragmatic Play, Evolution Gaming, Games Global, etc.) and make sure that you get the same features and performance on every device you use.

Bonus deals & promotional offers

Gambling bonuses help you keep your bankroll full both at the start of your adventure and along the way. When chosen correctly, they can be an extremely valuable tool. However, they need to be not only big, but they also need to offer fair terms and variety.

Welcome packs

Welcome bonuses are traditionally large, but that alone is not enough. When analysing these deals, we look at what they actually offer and how realistic the wagering requirements are. We focus on welcome packs that are not limited to slots and can also be used in roulette.

Regular promotions

After your first deposit, you should be able to continue using bonuses that are satisfactory in terms of content and terms of use. We analyse the casinos' daily, weekly and monthly promotions and see what they can add to your gambling experience (and roulette games in particular). For this purpose, we also evaluate tournaments.

Transparency & honesty in bonuses

Even the biggest bonus in the world will be useless if it doesn't have fair terms. We start by checking the wagering rate and make sure that it is not a predatory value like ‘60x’. The lower the wagering rate, the higher the casino's score. We also analyse the restrictions in the wagering process (withdrawal conditions, maximum bet limit, maximum cashout, etc.) to see if there is a real advantage for the player.

VIP clubs & loyalty programs

Casinos with VIP or loyalty programs score higher with us, but this depends on the content of these programs. We prefer casinos with programs where you can join automatically, level up by depositing or playing and unlock a new bonus at each level.

Payment methods & transaction speed

Playing with real money requires you to make both deposits and withdrawals. These need to be completed not only quickly, but also smoothly. To make sure of this, we analyze the payment systems according to four different criteria.

Available options

This means the methods you can use to make deposits or withdrawals, and we expect to see a great variety here. You should be able to choose what suits you best from many different options, such as credit cards, e-wallets, mobile wallets, voucher codes, and blockchain. Also, casinos that support methods that are common in South Africa, such as Mobiamo, PayU, 1Voucher and Klarna score higher than us.

Transaction speed

We have strict principles in this regard. We expect deposits to be completed instantly (within a few minutes at most). Withdrawals, when made in ZAR, must be completed within a maximum of 24 hours. If you use Bitcoin & altcoins, this should not exceed 2 hours. We do not recommend casinos that do not meet these time criteria unless they are exceptional in other respects.

Payment limits

We have a rule: the minimum deposit amount should be as low as possible, and at the same time, the maximum withdrawal size must be as high as possible. In this way, we ensure that both low and high rollers can get a range that suits them. In addition, casinos with no daily - weekly - monthly withdrawal limits get a much higher score from us.

Transfer costs

You should not pay any fees for making a deposit - period. If a casino charges a fee for deposits, it will not be recommended by us. We are not so strict about withdrawals, as we are aware that with some options (e.g. wire transfer) there is nothing the operator can do about fees. However, we also expect to see at least a couple of fee-free withdrawal options.

The quality of customer support

When you have a problem or want to share feedback, you need to be able to reach the support team easily and quickly. We consider customer representatives to be the face of a casino brand and evaluate them according to different criteria.

Support channels

This means channels through which you can reach the support team. Our criterion here is that there should be options other than email and live chat. These two options are already available at almost every casino - for a brand to score highly with us, it needs to be able to offer more, such as support via phone, instant messaging and social media.

Accessibility

We expect the customer service department to be available every day of the week and at any hour. Playing games knowing that you can get 24/7 support will provide a much more enjoyable and satisfying experience. Support departments that don't work on weekends or become unreachable after a certain time on weekdays seriously lower a casino's rating.

Professionalism

How helpful are the customer representatives? How professional are they, and how quickly can they solve problems? Do they know the idioms specific to South Africa? We make sure that the agent you contact will really be interested in your problem and we use different scenarios to test this.

FAQ page

An FAQ page can be surprisingly useful: it allows you to quickly find the answer to your question without speaking to a representative. Casinos that include an FAQ section on their website are really trying to help their customers. But of course, the content of this page is also important: that's why we also assess how detailed it is and how helpful it can be.

Usability and localisation of the platform

The design, ease of use and compatibility of a website affect the quality of your experience at an online casino just as much as the games, bonuses, payment infrastructure and support. We test them all separately.

Design and navigation

We expect the design to be both intuitive and responsive. This means that “bells and whistles” don't matter to us: a website can look very flashy, but if you can't see at a glance what you need to do to access the promotions page, for example, it won't mean anything. Casino sites with fast-loading pages and no navigation issues score higher with us.

Mobile compatibility

This means that regardless of the operating system and device model, your experience on mobile must be seamless. We give extra points to casinos that offer native apps for iOS and Android, but we also make sure that you can play without any apps at all. To this end, we test casinos' mobile sites using different smartphones and tablets.

Localisation

ZAR supported as a currency? Are there South Africa-specific options among the payment methods? Does the casino also offer games from local developers? Playing in a localised casino will be much more satisfying, so we answer all these questions.